Refund & Cancellation Policy

Last updated: August 25, 2026

Scope

This policy applies to any paid plan, licence or add-on that CopyConnectFX LLC ("CopyConnectFX", "we") offers on copyconnectfx.com. The trade copier, the dashboard and every tool that is described as free stays free; nothing in this policy changes that. Prices are shown in US dollars before you pay, and the amount you see at checkout is the amount charged.

How billing works

Payments are processed by Stripe. Your card details go directly to Stripe over an encrypted connection; CopyConnectFX never sees or stores your full card number.
A subscription renews automatically at the end of each billing period (monthly or yearly, as chosen at checkout) until you cancel. We email a receipt for every charge to the address on your account.
A one-time ("lifetime") licence is charged once and does not renew.
Where sales tax or VAT applies, it is calculated by Stripe from your billing country and shown before you confirm payment.

Cancelling

You can cancel a subscription at any time from your account's billing page, or by emailing support@copyconnectfx.com. Cancellation stops all future charges immediately. Your paid features stay active until the end of the period you have already paid for, and the account then returns to the free plan — nothing is deleted and your copier keeps running.

Refunds

First purchase — 14-day money-back guarantee. If you are not satisfied for any reason, email us within 14 days of your first payment for a plan or licence and we refund it in full. No questions, no forms.
Renewals. Automatic renewal charges are refundable if you ask within 7 days of the renewal date and have not used the paid features in the new period. Outside that window, renewals are not refunded — cancel before the renewal date instead; we send a reminder email before yearly renewals.
Pro-rating. We do not issue partial refunds for the unused remainder of a billing period after the windows above.
Billing errors. Duplicate charges, charges after a confirmed cancellation, or a wrong amount are always refunded in full, whenever you notice them.
Service failure. If a paid feature did not work as described and we could not fix it within a reasonable time, we refund the affected period.

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank. We cannot refund to a different card or account.

What refunds do not cover

Trading results. CopyConnectFX is software; it does not place trades for you, choose your strategy or guarantee any outcome. Losses on your trading account are never a basis for a refund.
Broker, VPS, TradingView, Telegram or other third-party fees.
Accounts closed for a breach of the Terms of Service (for example fraud, abuse or resale of the software).

Chargebacks

Please contact us before opening a dispute with your bank — every eligible refund in this policy is issued within two business days of your email, which is far faster than a chargeback. A chargeback filed for a charge that is not eligible under this policy may lead to the paid features being suspended while the dispute is resolved.

Consumers in the EU, UK and elsewhere

The 14-day guarantee above is designed to meet or exceed the statutory withdrawal rights that apply to digital services in the European Union, the United Kingdom and similar jurisdictions. Nothing in this policy limits any non-waivable right you have under the consumer law of your own country.

Free tier and price changes

Features that are free today may stay free, or move into a paid plan in the future; if that happens, anything you already have keeps working for the period you paid for, and we announce price changes by email at least 30 days before they affect an existing subscription.

Contact

CopyConnectFX LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
support@copyconnectfx.com